You’re trying to watch your favorite show, but the FiOS remote isn’t working. You’ve checked the batteries and tried pressing every button, but nothing seems to be working. What do you do?
First, try unplugging the TV and the FiOS box for a few minutes, then plug them back in. Next, press and hold the power button on the TV for about 10 seconds until it turns off. After that, press the power button again to turn it back on. If those steps don’t work, it might be time to call customer service.
FiOS Remote Not Working
How to Troubleshoot FiOS Remote’s Not Working
If your FiOS remote isn’t working, there are a few things you can do to troubleshoot the problem. First, make sure the batteries in the remote are fresh. If they’re not, replace them with new ones.
Next, check to see if the remote is in sync with your TV. You can do this by pressing the blue button on the FiOS remote if the blue LED turns off, the remote syncs with your TV. If it doesn’t, unplug both devices and plug them back in.
Once they’re plugged back in, press and hold the power button on your TV for about 10 seconds until it turns on; once it’s on, press the source button to change the input to HDMI 1 or HDMI 2 (whichever one your TV is connected to). Then press the blue button on the FiOS remote to put it in sync.
If none of these things work, call Verizon, and they’ll help you troubleshoot the problem.
Common Reasons Why FiOS Remote Not Working
There could be many reasons why your FiOS remote is not working. Here are some of the more common ones:
Your batteries might be dead. If you have a remote with a battery, check the batteries and replace them if necessary.
The infrared signal from your remote might not be reaching the TV. This can happen if something is blocking the line of sight between the remote and the TV or the TV is in a different room than where you’re trying to use the remote.
The TV’s power cord might not be plugged in all the way, or it might have come loose from the wall outlet.
The TV’s menu might be set to “not receive” infrared signals. Check your TV’s manual for how to change this setting.
What to Do if Single Buttons on the Remote Not Working
If one or two buttons on your FiOS remote control suddenly stop working, don’t worry. You’re not alone. Many customers have reported this issue.
First, check the batteries in the remote. Make sure they’re new and properly installed. If they are, and the problem persists, try pressing the buttons harder. Sometimes a light touch is all it takes to activate a button, but other times you need to press down a little more firmly.
If something other than those solutions works, call Verizon customer service and ask for help. The representative will be able to guide you through some additional troubleshooting steps or replace the remote altogether if necessary.
How to Reset Your FiOS Remote
If you have tried all the above steps and your FiOS remote is still not working, it might be time to reset it. Here are the steps on how to do that:
- Turn off your TV or set-top box
- Unplug the power cable from the back of your set-top box
- Disconnect any HDMI cables from the back of your TV or set-top box
- Press and hold down the Play/Pause button at the same time as the Fast Forward button on your FiOS Remote
- Plug in the power cable into your set-top box and wait for it to power back up
- Reconnect any HDMI cables if necessary
- The TV should automatically switch over to a channel that displays a picture of a remote control with instructions on how to resync with your remote. Follow those instructions, and you should be good to go!
Setting Up Your FiOS Remote
If your FiOS remote isn’t working, you can repair it with your TV. First, by pressing the input button, ensure your TV’s remote is in the correct mode. Then press and hold the OK and FiOS TV buttons simultaneously until the LED light blinks twice.
Next, press and hold the FiOS remote setup button on your TV for three seconds or until the LED light blinks twice. Finally, press and release the power button on your FiOS remote to complete the setup process.
Once this is done, you should be able to control your set-top box (STB) volume and power using your FiOS remote. If you are still having issues, ensure that there are no obstructions between your STB and your remote, i.e., sometimes locating them too far away from each other can interfere with their operation. If all else fails, you may need to purchase a new FiOS remote as a replacement.
Tips to Get the Most From Your FiOS Remote
If your FiOS remote isn’t working, there are some easy troubleshooting steps you can try before reaching out for help.
First, make sure the batteries are still alive. Weak or dying batteries can cause your FiOS remote to stop working or become sluggish in its response. Replacing them is a good place to start.
Another quick fix is checking the IR blaster cable connecting your FiOS remote to the FiOS box. This cable sends signals from the remote to the box, and if it’s damaged or disconnected, it won’t work properly. )
In some cases, resetting the box can help too. Unplug the power cord from the back of your FiOS box, wait 30 seconds, and reconnect it. Once the box has been reset, try using your remote again and see if that fixes it.
Finally, look at any additional devices connected between your remote and FiOS box, like soundbars, receivers, or TVs. These could be blocking signals, so if you suspect one, unplug it and see if that works.
If your FiOS remote isn’t working, there are a few troubleshooting tips you can try. First, ensure your remote is properly charged by plugging it in for at least four hours. If it’s still not working, unplug your TV and cable box, plug them back in and try again. If that doesn’t work, you may need to call FiOS support.